<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: ONE—Download, Installation, and First Login

Simply download and install the version of PRTG Network Monitor which meets your needs. For video tutorials with PRTG basics, please see the More section below.

Download

On the Paessler website, you find two different installers for PRTG, a public download for the Freeware and Trial editions, and a login link to download a commercial edition, which is available for paying customers only.

Downloading the Freeware or Trial Edition

Please download the latest publicly available program version from the Paessler website. Simultaneously, you get a trial key. You must be enter this license key during the installation of PRTG.

• http://www.paessler.com/prtg/download
   

Note: Every Freeware installation starts as a Trial version, permitting you an unlimited number of sensors for 30 days. After the trial period has expired, your installation automatically reverts to a Freeware edition with 100 sensors. Please understand that Commercial Edition users get prioritized support.
 

Downloading the Commercial Edition

Downloads and updates are free to customers with an active maintenance contract. Please log in to the Paessler website to get the latest PRTG version. There you can also find your license key, which must be entered during the installation:

• https://shop.paessler.com/accounts/login/
   

If you do not have an active maintenance contract and need one, please contact sales@paessler.com.

Note: Once installed, you usually use PRTG's Software Auto-Update function to download and automatically install new versions. This eases the process of keeping your PRTG up to date and installing continuously released updates.

Installation

Double click the setup file on the computer that you want to use as your PRTG server. Follow the installation wizard and install the software.

At the end of the installation, PRTG opens a new browser window automatically. It connects to the PRTG web interface, shows the device tree, and starts the setup assistant. Please make sure you load the web interface with one of the supported browsers:

• Google Chrome 44 or later (recommended),
• Mozilla Firefox 39 or later, or
• Microsoft Internet Explorer 11.

Note: Due to scripting incompatibilities, you might not be able to use all functionalities of the PRTG Ajax web interface with Internet Explorer 10 or earlier and other older browsers. If you cannot access the PRTG web interface, please open the URL of the PRTG in another browser.

Login

If everything works fine, you will not see the login screen on first startup but the device tree immediately. You only have to log in manually if you switch your browser.

• Leave the Login Name and Password fields empty.

• Choose the Use AJAX Web GUI (All features, optimized for desktop access) option.
• Click the Default Login button to login.

Please make sure you use a supported web browser when logging in to PRTG. Please use Google Chrome 44 or later (recommended), Mozilla Firefox 39 or later, or Microsoft Internet Explorer 11. Only with a supported browser you can log in with the Use AJAX Web GUI (All features, optimized for desktop access) option. If you see this option grayed out, please change your browser and open the URL again.

Please see the next step for more information about the initial configuration of PRTG using the Smart Setup!

More

Video Tutorials for PRTG Network Monitor:

• http://www.paessler.com/support/videos